How AliExpress Returns Work & How to Return Items for Free

If you encounter these issues and wish to keep the item, you can request this type of refund to compensate for the discrepancies. As a dropshipper, you know that customer satisfaction is everything. But sometimes, despite your best efforts, an order goes wrong, maybe it gets delayed, arrives damaged, or the product simply doesn’t meet expectations. And when that happens, a refund request isn’t just a possibility, it’s a reality you need to be prepared for. Another common complaint is receiving an item that’s damaged in shipping or doesn’t work as expected. Maybe it’s a cracked phone case, a pair of headphones that don’t power on, or a cosmetic product that arrived leaking.

• In the first phase of the dispute, it’s the seller who must respond to your request.
• This policy ensures that consumers can seek compensation for the specific value of the issue, rather than needing to return the entire item.
• In order to minimize the risk of disappointment from the parcel, choose only reliable sellers on Aliexpress.

How to open a dispute and apply for a refund

If you receive fake or counterfeit goods (common with branded clothing, accessories, and electronics), you can open a dispute and request a full refund or a return on AliExpress. Depending on the payment method you have used, the refund will be received differently, but in general it is usually just a positive credit to your balance. Of course, as you can only claim once per order, wait until you receive the order, make sure everything is OK and then open a dispute for the shipping method. If the order has arrived approximately on time and the change of method has not affected your order, we do not recommend you to open a dispute for this reason.

Refund Options on AliExpress

This can also extend to issues with the shipping process, such as cases where the parcel gets lost in transit and doesn’t reach its destination. As a result, customers might wonder how to get their money back when such situations occur. If an order shows up significantly later than promised, it can result in refund requests, especially if the delay makes the item useless (e.g., for birthdays or holidays). Even if the item eventually arrives, buyers can still claim a refund if it was past the agreed-upon timeframe.

It may be that what we received doesn’t fit what the seller described or simply that we didn’t pay enough attention to what we were buying. Don’t miss the deadline to open a dispute (usually 15 days after delivery confirmation). In this case, AliExpress can refund without return, especially if the product is unusable. If the supplier fails to address your concern, proceed with AliExpress’s official dispute resolution system.

A partial refund on Aliexpress is the process of refunding a portion of an item you purchased on this popular online platform. This option can be useful if you don’t want to return an item completely. Before diving into the process of requesting a partial refund, it’s essential to familiarize yourself with AliExpress’s refund policy. Knowing what is covered under their policy can streamline your experience. On AliExpress orders, you can open disputes when the seller ships inventory late or product quality is very much low. On the order details page, you need to specify the reason for your refund request and enter the amount to refund.

AliExpress usually supports fair claims, especially when you provide proper documentation. If your customer’s complaint is legitimate, the platform will likely side with you, and the refund will be issued back to your card or wallet. A full refund is issued when the item is never delivered, is severely damaged, or is significantly different from the description. This means the buyer gets all their money back without returning the item in most cases. Sometimes, the product technically arrives on time and intact, but it’s not quite what the buyer expected. It could be a different material, a lower build quality, or a misleading photo on the product page.

Again, the more evidence you provide, the more chances you have to win the dispute. If you have just placed an order and have changed your mind, then there is still time to cancel the order. To cancel an order, go to your account, select the item and click the ”Cancel Order” button. In the window that pops up, click the “Request Order Cancellation” button to confirm the transaction. If the customer and the supplier do not reach an agreement, the AliExpress representatives will interfere and make a decision.

They’ll check the information and help you to solve this issue. In case the product indicates free return, returning your order can be a good option. If the resolution is that you are going to receive a refund, it will start to be processed when the dispute is closed and it will take a few days to receive your money. If you have to make a return, the refund will be check products completed when the seller receives the product. That’s why it has to be a certified shipment with tracking, as we told you here. In the drop-down list, select the reason why you want to cancel the order.

If the product delivered does not match the description or images provided by the seller, buyers are entitled to request a refund. This includes issues with size, color, or functionality that differ from what was promised. The partial refund option is beneficial as it offers flexibility for customers and allows them to keep items that meet their standards while getting compensated for items that do not. If a seller denies your partial refund request, you can gather more evidence and provide a stronger case. If that doesn’t work, you can escalate the dispute to AliExpress for review and final decision.

If the seller denies your request, AliExpress allows you to escalate the dispute. You can provide additional evidence, and AliExpress’s mediation team will review the case to make a final decision. You should provide clear evidence, such as photos showing the product’s issue or discrepancies regarding the description. Ensure these images are clear and directly illustrate your concern.

While shopping online can be convenient, it can also come with uncertainties, especially regarding product quality and delivery issues. AliExpress offers several guarantees to address these concerns and provide buyers with a sense of security. In today’s fast-paced online shopping world, customers have higher expectations when it comes to purchasing products.